Refund Policy

Thank you for shopping with us. We strive to ensure a seamless experience for all our customers. Please read our Refund Policy carefully to understand your rights and obligations.

1. General Terms

We operate as an e-commerce platform connecting customers with verified medical shops for the sale of medicines and other health-related products. Refunds are processed in accordance with applicable laws and the terms stated below.

2. Eligibility for Refund

• You receive the wrong product (different from what was ordered).
• The product delivered is expired or damaged at the time of delivery.
• The ordered product is unavailable or out of stock and cannot be delivered.
• You cancel the order before it is shipped or dispatched by the seller.

3. Non-Refundable Items

• Opened or used medicines and health products.
• Products returned without original packaging, invoice, or batch details.
• Items purchased during promotional sales or with special discounts (unless defective or wrongly delivered).

4. Refund Process

• To request a refund, please contact our support team within 24 hours of delivery with proper proof (photo/video).
• Our team will verify your claim and coordinate with the medical shop for resolution.
• If approved, refunds will be processed within 10–15 business days to the original mode of payment.

5. Order Cancellations

Orders can be cancelled by contacting our support team before the seller confirms dispatch. Once dispatched, cancellations are not allowed.

6. Contact Us

For refund or return-related queries, please contact our customer care at:

• 📞 +91 6235123388, 6235123366, 8075629384
• 📧 adhiveda2021ltd@gmail.com
• 🕒 Support Hours: 9 am - 10 pm