Terms and Conditions

Effective Date: 17-06-2025.

Please read these terms of use carefully by accessing or using this internet-based platform, you agree to be bound by the terms described herein and all terms incorporated by reference. If you do not agree to all of these terms, do not use this internet-based platform.

1. What is ADHIMEDS

  1. The domain name www.adhimeds.com, an internet based portal and Adhimeds a mobile application, is operated by Adhi Veda Pharmaceutical Private Limited a company duly incorporated under the provisions of the Companies Act, 2013 (hereinafter referred to as "AdhiMeds” or “We” or “Our” or “Us” or “Company") having registered office 10/38/J,K,Sreedhar Plaza,West Kadungalloor,Aluva,Ernakulam,Kerala,683110 with GSTIn-32AAUCA8488M1ZQ and PAN. The domain name and the mobile application are collectively referred to as the "Website”.
  2. Your access or use of the Website, transaction on the Website and use of Services (as defined herein below) hosted or managed remotely through the Website, are governed by the following terms and conditions (hereinafter referred to as the Terms of Use"), including the applicable policies which are incorporated herein by way of reference. These Terms of Use constitutes a legal and binding contract between you (hereinafter referred to as "You” or “Your” or the “User”) on one part and Adhi Veda Pharmaceutical Private Limited on the other Part.
  3. By accessing, browsing or in any way transacting on the Website, or availing any Services, You signify Your agreement to be bound by these Terms of Use. Further, by impliedly or expressly accepting these Terms of Use, you also accept and agree to be bound by Our policies, including the Privacy Policy and such other rules, guidelines, policies, terms and conditions as are relevant under the applicable law(s) in India and other jurisdictions for the purposes of accessing, browsing or transacting on the Website, or availing any of the Services, and such rules, guidelines, policies, terms and conditions shall be deemed to be incorporated into, and considered as part and parcel of these Terms of Use. However, if You navigate away from the Website to a third party website, You may be subject to alternative terms and conditions of use and privacy policy, as may be specified on such website. In such event, the terms and conditions of use and privacy policy applicable to that website will govern Your use of that website.
  4. The Website is a platform that facilitates (i) online purchase of pharmaceutical products sold by various third party pharmacies (“Third Party Pharmacies") and (ii) online advertisements of various sponsors advertising and marketing their own good and services ("Third Party Advertisers").
  5. Adhi Veda Pharmaceutical Private Limited reserves the right to change or modify these Terms of Use or any policy or guideline of the Website including the Privacy Policy, at any time and in its sole discretion. Any changes or modifications will be effective immediately upon posting the revisions on the Website and You waive any right You may have to receive specific notice of such changes or modifications, provided however that, we will inform You of such changes at least once a year. Your continued use of the Website will confirm Your acceptance of such changes or modifications; therefore, You should frequently review these Terms of Use and applicable policies to understand the terms and conditions that apply to Your use of the Website.
  6. As a condition to Your use of the Website, You must be 18 (eighteen) years of age or older to use or visit the Website in any manner. By visiting the Website or accepting these Terms of Use, You represent and warrant to Adhi Veda Pharmaceutical Private Limited that You are 18 (eighteen) years of age or older, and that You have the right, authority and capacity to use the Website and agree to and abide by these Terms of Use.
  7. These Terms of Use is published in compliance of, and is governed by the provisions of Indian laws, including but limited to:
    1. the Indian Contract Act, 1872 (“Contract Act");
    2. the (Indian) Information Technology Act, 2000 (“IT Act") and the rules, regulations, guidelines and clarifications framed thereunder, including the (Indian) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011, and the (Indian) Information Technology (Intermediaries Guidelines) Rules, 2011 (“IG Guidelines");
    3. the Drugs and Cosmetic Act, 1940 ("Drugs Act"), read with the Drugs and Cosmetics Rules, 1945 (“Drugs Rules");
    4. the Drugs and Magic Remedies (Objectionable Advertisements) Act, 1954 ("Drugs and Magic Act");
    5. The Indian Medical Council Act, 1956 read with the Indian Medical Council Rules, 1957;
    6. Pharmacy Act, 1948 (“Pharmacy Act”) and
    7. the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020.
  8. Adhi Veda Pharmaceutical Private Limited authorizes You to view and access the content available on the Website solely for the purposes of availing the Services, such as visiting, using, ordering, receiving, delivering and communicating only as per these Terms of Use.
  9. Compliance with these Terms of Use would entitle You to a personal, non-exclusive, non-transferable, limited privilege to access and transact on the Website.
  10. These Terms of Use constitute an electronic record in terms of the IT Act and rules framed there under, as applicable and amended from time to time. This electronic record is generated by a computer system and does not require any physical or digital signatures.

2. ELIGIBILITY

  1. For the purposes of availing the Services and/or transacting with the Third-Party Service Providers through the Website, You are required to obtain registration, in accordance with the procedure established by Adhi Veda Pharmaceutical Private Limited in this regard. As part of the registration process, Adhi Veda Pharmaceutical Private Limited may collect the following personal information from You:
    1. Name;
    2. User ID;
    3. Email address;
    4. Address (including country and ZIP/ postal code);
    5. Gender;
    6. Age;
    7. Phone number;
    8. Password chosen by the User;
    9. Valid financial account information; and
    10. Other details as You may volunteer.
  2. The registration on or use/ access of the Website is only available to natural persons, other than those who are 'incompetent to contract' under the Contract Act. That is, persons including minors, un-discharged insolvents etc. are not eligible to register on, or use/ access the Website. By registering, accessing or using the Website, You accept the terms of these Terms of Use and represent and warrant to Adhi Veda Pharmaceutical Private Limited you are 'competent to contract' under the Contract Act and have the right, authority and capacity to use the Website and agree to and abide by these Terms of Use.
  3. A registered id can only be utilized by the person whose details have been provided and Adhi Veda Pharmaceutical Private Limited does not permit multiple persons to share a single log in/ registration id. However, a registered user, being also a parent or legal guardian of a person 'incompetent to contract' such as minors or persons with unsound mind, would be permitted to access and use the Website for the purposes of procuring the Services, on behalf of such persons.
  4. Organizations, companies, and businesses may not become registered members on the Website or use the Website through individual members.
  5. You agree and acknowledge that You would (i) create only 1 (one) account; (ii) provide accurate, truthful, current and complete information when creating Your account and in all Your dealings through the Website; (iii) maintain and promptly update Your account information; (iv) maintain the security of Your account by not sharing Your password with others and restricting access to Your account and Your computer; (v) promptly notify Adhi Veda Pharmaceutical Private Limited if You discover or otherwise suspect any security breaches relating to the Website; (vi) take responsibility for all the activities that occur under Your account and accept all risk of unauthorized access; (vii) Any communication from Adhi Veda Pharmaceutical Private Limited shall be sent only to your registered mobile number and/or email address or such other contact number or email address that you may designate and (viii) You shall be solely responsible to update your registered mobile number and/or email address on the Website in the event there is a change.
  6. The Website uses temporary cookies to store certain data (that is not sensitive personal data or information) that is used by Adhi Veda Pharmaceutical Private Limited for the technical administration of the Website, research and development, and for User administration. In the course of serving advertisements or optimizing services to You, Adhi Veda Pharmaceutical Private Limited may allow authorized third parties to place or recognize a unique cookie on Your browser. Adhi Veda Pharmaceutical Private Limited does not store personally identifiable information in the cookies.
  7. Adhi Veda Pharmaceutical Private Limited, at its sole discretion, reserves the right to permanently or temporarily suspend Users, to bar their use and access of the Website and App, at any time while Adhi Veda Pharmaceutical Private Limited investigates complaints or alleged violations of these Terms of Use or any Services, or for any other reason.

3. USE OF SERVICES AND THE WEBSITE

E-Commerce Platform for Pharmaceutical Products –

  1. Platform to facilitate transaction of business:

    1. Through the Website, Adhi Veda Pharmaceutical Private Limited facilitates the purchase of drugs and other pharmaceutical products, and services offered for sale by Third Party Pharmacies (“Pharmaceutical Goods and Services"). You understand and agree that Adhi Veda Pharmaceutical Private Limited and the Website merely provide hosting services to You and persons browsing / visiting the Website. All items offered for sale on the Website, and the content made available by the Third Party Pharmacies, are third party user generated contents and third party products. Adhi Veda Pharmaceutical Private Limited has no control over such third party user generated contents and/ Pharmaceutical Goods and Services and does not originate or initiate the transmission, or select the sender/recipient of the transmission, or the information contained in such transmission. The authenticity and genuineness of the Pharmaceutical Goods and Services made available by the Third Party Pharmacies through the Website shall be the sole responsibility of the Third Party Pharmacies. You understand and agree that Adhi Veda Pharmaceutical Private Limited shall have no liability with respect to the authenticity of the Pharmaceutical Goods and Services being facilitated through the Website.
    2. You understand and agree that all commercial / contractual terms, with respect to the sale/ purchase/ delivery and consumption of the Pharmaceutical Goods and Services which are offered by and agreed to between You and the Third Party Pharmacies and the contract for purchase of any of the Pharmaceutical Goods and Services, which are offered for sale on the Website by the Third Party Pharmacies shall strictly be a bipartite contract between the Third Party Pharmacies and You.
    3. The commercial / contractual terms include without limitation - price, shipping costs, payment methods, payment terms, date, period and mode of delivery, warranties related to Pharmaceutical Goods and Services offered for sale by the Third Party Pharmacies, and after sales services related to such Pharmaceutical Goods and Services are as provided by the Third Party Pharmacies. Adhi Veda Pharmaceutical Private Limited does not have any control over, and does not determine or advise or in any way involve itself in the offering or acceptance of, such commercial / contractual terms offered by and agreed to, between You and the Third Party Pharmacies.

  2. Representation as to legal title

    1. Adhi Veda Pharmaceutical Private Limited does not make any representation or warranty as to legal title of the Pharmaceutical Goods and Services offered for sale by the Third Party Pharmacies on the Website.
    2. At no time shall any right, title, claim or interest in the products sold through or displayed on the Website vest with Adhi Veda Pharmaceutical Private Limited nor shall Adhi Veda Pharmaceutical Private Limited have any obligations or liabilities in respect of any transactions on the Website. You agree and acknowledge that the ownership of the inventory of such Pharmaceutical Goods and Services shall always vest with the Third Party Pharmacies, who are advertising or offering them for sale on the Website and are the ultimate sellers.
    3. You agree and acknowledge that the Third Party Pharmacies shall be solely responsible for any claim/ liability/ damages that may arise in the event it is discovered that such Third Party Pharmacies do not have the sole and exclusive legal ownership over the Pharmaceutical Goods and Services that have been offered for sale on the Website by such Third Party Pharmacies, or did not have the absolute right, title and authority to deal in and offer for sale such Pharmaceutical Goods and Services on the Website.

  3. Non-Performance of Contract

    You accept and acknowledge the following:

    1. Adhi Veda Pharmaceutical Private Limited is not responsible for any unsatisfactory, delayed, non-performance or breach of the contract entered into between You and the Third Party Pharmacies for purchase and sale of goods or services offered by such Third Party Pharmacies on the Website;
    2. Adhi Veda Pharmaceutical Private Limited cannot and does not guarantee that the concerned Third Party Pharmacies will perform any transaction concluded on the Website;
    3. The Third Party Pharmacy(s) are solely responsible for ensuring that the Pharmaceutical Goods and Services offered for sale on the Website are kept in stock for successful fulfillment of orders received. Consequently, Adhi Veda Pharmaceutical Private Limited is not responsible if the Third Party Pharmacy(s) does not satisfy the contract for sale of Pharmaceutical Goods and Services which are out of stock, back ordered or otherwise unavailable, but were shown as available on the Website at the time of placement of order by You; and
    4. Adhi Veda Pharmaceutical Private Limited shall not and is not required to mediate or resolve any dispute or disagreement between You and Third Party Pharmacies. In particular, Adhi Veda Pharmaceutical Private Limited does not implicitly or explicitly support or endorse the sale or purchase of any items or services on the Website. Adhi Veda Pharmaceutical Private Limited shall, on a request in writing made by You after the purchase of any Pharmaceutical Goods and Services on the Website, provide You with information regarding the Third Party Pharmacies from which You have made such purchase, including the principal geographic address of its headquarters and all branches, name and details of its website, its email address and any other information necessary for communication with the Third Party Pharmacy for dispute resolution.

  4. Exhibition of drugs and publication of Third Party Pharmacies content on the Website

    1. You agree and acknowledge that the respective Third Party Pharmacies are exhibiting Third Party Content which includes catalogue of drugs/ pharmaceutical products or services, and information in relation to such drugs/ pharmaceutical products or services, on the Website.
    2. The Third Party Content available on the Website, including without limitation, text, copy, audio, video, photographs, illustrations, graphics and other visuals, is for general information purposes only and does not constitute either an advertisement/ promotion of any drug being offered for sale by the Third Party Pharmacies on the Website or any professional medical advice, diagnosis, treatment or recommendations of any kind.
    3. You acknowledge and agree that such Third Party Pharmacies shall be solely responsible for ensuring that such Third Party Content made available regarding the Pharmaceutical Goods and Services offered for sale on the Website, are not misleading and describe the actual condition of the Pharmaceutical Goods and Services. In this connection, it is solely the responsibility of the concerned Third Party Pharmacy(s) to ensure that all such information is accurate in all respects and there is no exaggeration or over emphasis on the specifics of such Pharmaceutical Goods and Services so as to mislead the Users in any manner. You acknowledge and understand that Adhi Veda Pharmaceutical Private Limited provides no warranty or representation with respect to the authenticity/ veracity of the information provided on the Website and You must run Your own independent check. You agree and acknowledge that Adhi Veda Pharmaceutical Private Limited has not played any role in the ascertainment of the actual impact/ effect of any Pharmaceutical Goods and Services being offered for sale by the Third Party Pharmacies on the Website. Further, it is hereby clarified that the Third Party Pharmacies are offering the Pharmaceutical Goods and Services for sale to You and they are responsible for procuring the appropriate licenses for the same under the Drugs Act read with the Drug rules and the Pharmacy Act. You agree and acknowledge that You shall not hold Adhi Veda Pharmaceutical Private Limited responsible or liable for any damages arising out of such reliance on third party user generated content by You.

  5. Prescription Drugs

    1. The Website is a platform that can be used by the Users to purchase various drugs and pharmaceutical products that requires a valid medical prescription issued by a medical expert/ doctor to be provided to a registered pharmacist for the purpose of dispensing such medicine (“Prescription Drugs"), offered for sale on the Website by Third Party Pharmacies. In order to purchase Prescription Drugs from Third Party Pharmacies through the Website, You are required to upload a scanned copy of the valid prescription on the Website or email the same to Adhi Veda Pharmaceutical Private Limited. The order would not be processed and forwarded to the concerned Third Party Pharmacy(s) by Adhi Veda Pharmaceutical Private Limited until it receives a copy of a valid prescription. Third Party Pharmacies will verify the prescription forwarded by You and in case of Third Party Pharmacy(s) observe any discrepancy in the prescription uploaded by You, the Third Party Pharmacy(s) will cancel the order immediately. You are also required to make the original prescription available at the time of receipt of delivery of Prescription Drugs. You shall allow the delivery agent to stamp the original prescription at the time of medicine delivery failing which medicines will not be delivered.
    2. Adhi Veda Pharmaceutical Private Limited shall maintain a record of all the prescriptions uploaded by the Users.

4. OTHER TERMS

  1. Adhi Veda Pharmaceutical Private Limited shall not be responsible in any manner for the authenticity of the personal information or sensitive personal data or information supplied by the Users to Adhi Veda Pharmaceutical Private Limited or any other person acting on behalf of Adhi Veda Pharmaceutical Private Limited.
  2. The use of the Website involves every Users' registration information and browsing history being stored and submitted to the appropriate authorities. The consent and procedure for such collection and submission is provided in the Privacy Policy. The other information collected by Adhi Veda Pharmaceutical Private Limited from Users as part of the registration process is described in the Privacy Policy. The consent and revocation procedures in relation to the same are set out in the Privacy Policy.
  3. The Users are responsible for maintaining the confidentiality of the Users' account access information and password. The Users shall be responsible for all uses of the Users' account and password, whether or not authorized by the Users. The Users shall immediately notify Adhi Veda Pharmaceutical Private Limited of any actual or suspected unauthorized use of the Users' account or password.
  4. If a User provides any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or Adhi Veda Pharmaceutical Private Limited has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Adhi Veda Pharmaceutical Private Limited shall have the right to suspend or terminate such account at its sole discretion.
  5. Adhi Veda Pharmaceutical Private Limited may disclose or transfer User Information (as defined in the Privacy Policy) to its affiliates in other countries, and You hereby consent to such transfer. The SPI Rules only permit Adhi Veda Pharmaceutical Private Limited to transfer sensitive personal data or information including any information, to any other body corporate or a person in India, or located in any other country, that ensures the same level of data protection that is adhered to by Adhi Veda Pharmaceutical Private Limited as provided for under the SPI Rules, only if such transfer is necessary for the performance of the lawful contract between Adhi Veda Pharmaceutical Private Limited or any person on its behalf and the user or where the User has consented to data transfer.
  6. By accepting these Terms of Use and by registering on the Website, You consent to be contacted by Us and/or by our third party service providers. You further consent to receive Calls, emails and messages (SMS) notifications and information from Us and from Third Party Service Providers including for promotions, discount and/or other service delivery related issues.
  7. Registration on the Website and the access to the information provided on the Website is free. Adhi Veda Pharmaceutical Private Limited does not charge any fee for accessing, browsing and buying through the Website.

  8. We are not liable for:

    • The quality, safety, or legality of the medicines or health products.
    • Errors in prescription fulfilment made by the pharmacy.
    • Any loss or damage resulting from delay, cancellation, or incorrect delivery.

    You agree that your use of the platform is at your sole risk.

9. Intellectual Property

All content, logos, designs, and trademarks on the platform are owned or licensed by us. Unauthorized use is strictly prohibited.

10. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising shall be subject to the exclusive jurisdiction of the courts in Ernakulam, Kerala.